#Linux #Tech #RemoteAssistance

I have tried various remote assistance solutions and so far none had completely met our expecations.

We purchased Zoho Assist because its web-based control centre is ideal for a small team of independent Linux consultants like us, all the while having the features you'd expect from an enterprise-grade product. We were happy to purchase endpoint licence packages for paying customers, and fall back to DWS for less critical systems as well as personal machines.

While I have nothing against Zoho and am supportive of DWS, both solutions have a huge drawback in my opinion: we are relying on a third party to manage traffic to our customers, and we have no control over the data we put on their servers. Not that I believe that they are ill-intentioned, but we have to admit that we are also at the mercy of their technical and business choices: they may decide to suddenly change their pricing structure (this has happened with competing products like Logmein or Teamviewer), or they could change the product, remove features, move them to different tier, etc. and we wouldn't have much of choice, would we?